Please login to your account and click on the 'Update Account Information' link. You will be able to update all your personal details (including your password, email and home address) there.

When changing your email address, please keep in mind that this also functions as your username so please make sure you log in using your new email address after you've changed this.

Your personal details will only be used for market research purposes. Valued Opinions does not use your personal information for marketing purposes and will not sell your information on to third parties. All our surveys are for genuine research purposes only and your answers will never be used to try and sell you something at a later date.

Hot Topics are short questionnaires sent via email. Sometimes we need to contact you for a little bit more information to see if you are suitable for an upcoming project. Because these 'Hot Topics' usually consist of only a couple of questions that take just a few minutes to answer. We cannot reward you for them, but participating in them will increase your chances of being invites to future surveys.

Once you have become a member of Valued Opinions, you will immediately become eligible to be invited to take part in surveys.

Generally, when one of our clients wants to learn more about the views and opinions of someone who, for example lives where you do, you will be put forward to be invited to their survey.

In these cases the required amount of completed survey forms that our client required has probably been fulfilled and no further responses were needed.

Please note that the process to determine whether enough responses have been gathered is fully automated to prevent people from completing surveys for which their information is no longer needed.

Rest assured that any information you provided in these cases will not be passed on to the client or any other third parties.

There are a number of possible reasons why you haven't received invites to surveys.

Your survey invitations might be transferred straight into your junkmail or SPAM folder. Please check these folders and add Valued Opinions to your safelist.

It is also possible that the questionnaires on your account have not been filled out to 100%. This means that certain profile information, that is essential to determine whether you might qualify for a specific survey, is not available and you are less likely to be invited to participate in research.

If the questionnaires in your account are filled out to 100% and you are still not selected, please keep in mind that we work with a variety of clients across a wide range of industries and we are sure that you will be invited to participate in surveys soon.

The so called 'Survey Opportunities' on your account should not be mistaken for surveys and are not rewarded. These questionnaires are designed to get to know you better so we can direct the appropriate survey invitations to you.

At Valued Opinions we do not post surveys in your account. When we receive a project for which we think you might qualify, we will send an invitation to participate in the survey via email which links directly to the survey.

When your account reaches $20 you will be able to redeem your reward in the form of a gift voucher of an equivalent value. Once you have ordered your voucher we will send it to the address that you have registered with us.

Once you have ordered your voucher, the value of that voucher will be deducted from your Valued Opinions credit.

Please note that it is your responsibility to pay any personal taxation liability that may arise as a result of us paying you your reward.

Once your account balance has reached $20 a new link, called 'Claim your reward here' will appear on your account. When you click the link you will be prompted to make your choice of voucher and place your order. Please allow 28 days for delivery.

You will be rewarded for every survey you fully complete through a credit to your Valued Opinions account.

This is how the Valued Opinions reward system works:

• Fully complete the surveys we invite you to and we will reward you with the amount stated in the email invitation, which will be credited to your Valued Opinions account within 28 days of completing the survey.
• 'Hot Topics' questions are used to identify the most suitable surveys tailored to your interests. We can't pay for Hot Topics questions; however by completing these you increase your chance of receiving more surveys.

The only case in which we don't reward members is where we identify that someone is not being honest in their approach to the research, for example by providing meaningless answers or trying to do multiple completions of the same survey. This only occurs very occasionally and is used as a means to stop one or two dishonest people from spoiling the opportunities for everyone else.

There are a number of possible reasons why you haven't got any credit in your account yet.

First and foremost, it can take up to 28 days for surveys to be rewarded. So if you have taken surveys in the past 28 days, it's entirely possible that you haven't been rewarded yet because we need to close the entire project before we can reward our members for their participation in the survey. So please be a bit more patient and if you still haven't received your reward after 28 days get in touch with our support team at the email address below.

Secondly, you might have only participated in so called Hot Topics. These are short ten to fifteen question email questionnaires which are used to determine whether you fit the profile for certain future surveys. We cannot reward participation for Hot Topics because we aren't paid for them ourselves, but responding to Hot Topics will help increase your changes to be invited for future research.

Finally, it's possible that you have participated in surveys but did not fully complete them. Please note that you will only be rewarded for surveys that you completed till the very end. If you received a message stating that you did not qualify for a survey or that the desired number of respondents had been reached, you did not successfully complete the survey and will not be rewarded for it.

Rewards for fully completed surveys will be held in 'pending' status until the entire project has been closed from both our and our client's side. Depending on the size and complexity of the project, it can take up to four weeks for projects to be fully closed. Ideally however, your reward should disappear from 'Pending Credit' and be added to your credit within 28 days.

Sometimes you will see a 'Pending Credit' in your account for surveys for which your response has been received but not yet confirmed.
When your account balance is updated, survey responses are checked against our database. If you qualified and completed the survey, your balance will be credited with the reward specified for that particular survey.

Because we do not reward in cases where you were stopped from completing the survey because the quota was full or because you did not fit the profile for a particular survey, the pending credit will not be transferred to your account balance.

Don't worry. You can find your iSubscribe/ dStore voucher code by logging into your account and going to your 'Reward History'. You can find the code under 'Details' in your order history.

Don't worry. If you've just placed your order it hasn't been passed on to our mailing company yet. Please log into your account and update your address by clicking on 'Update Account Information'.

We have noticed that a small number of our members have experienced difficulties logging into their Valued Opinions account. Through carefully monitoring the feedback from these members, we have located the following issues as possible causes for the problems you might be experiencing.

When you try to log into your account please check the following:

• Ensure that cookies are enabled
• Ensure that your ISP settings allow access to the site
• Put our site on the safelist of your Adware or Spyware program
• Ensure that your browser isn't blocking access to the site
• Ensure that your anti- virus software isn't blocking access to the site
• Ensure that your firewall isn't blocking access to the site

Please note that passwords are case sensitive and make sure that your CapsLock is switched off. If you are using your computer at work, it is likely that the LAN network is preventing you access to the site. Valued Opinions recommends that you only participate in our surveys from your personal network.

If you are experiencing problems accessing our surveys please check the following:

• Ensure that cookies are enabled
• Ensure that your ISP settings are not blocking access to the surveys
• Remove Adware and/ or Spyware from your system
• Adjust your browser settings to accept our site
• Adjust your anti- virus software to accept our site
• Adjust your firewall settings to accept our site

If you are not able to locate these settings or are still experiencing problems accessing the surveys, please copy and paste the URL provided in the bottom of the email into a new browser window. In the past we have noticed that sometimes part of the link isn't copied correctly, so please make sure that you copy the full link to ensure access to the surveys.

No problem. Please submit your answers by clicking the link in the bottom of the email or copying and pasting the URL into a new browser window. Please ensure that you copy the full link, as sometimes the second half of the link isn't copied and this will prevent you from accessing the Hot Topics.

Please do not send in your response via a reply as we won't be able to process your answers this way.

It has come to our attention that a sample of AOL users have been experiencing technical difficulties, which has been caused a recent update of AOL settings. AOL has its own 'browser' and general 'environment' for accessing the Internet, which is not compatible with some of the international standards. We are currently working on a resolution to overcome this.

In the meantime, the best way to tackle this technical issue is to minimize that 'software' and use another browser such as Internet Explorer or Firefox to access the surveys instead.

It has come to our attention that Hotmail users are unable to click through the links to the survey or complete and submit the email form as it appears that the hyperlinks have been deactivated. We are currently working on a resolution to overcome this issue.

In the meantime, we will supply you with a URL at the bottom of each survey invitation or Hot Topic. Please copy and paste the URL into a new browser window. This should give you access to the survey or allow you to complete the Hot Topics online. As we have found that sometimes the copy and paste feature removes the end of the URL, please ensure that you copy the full URL or you might be sent to an error page.

Research Now plc is the company that owns the Valued Opinions trademark and websites. Research Now works with reputable research agencies and manufacturers to help them get a better understanding of their customers by offering them insight into the views and opinions of the Valued Opinions members through market research surveys.

Valued Opinions is paid by research companies for collecting the views and opinions of people who are likely to be customers for their products and services. The views and opinions of the members of Valued Opinions are extremely important to our clients, enabling us to pass on some of their payments directly to you.

If you would like to get in touch with someone from Valued Opinions about any aspect of our service please do not hesitate to contact us through any of the following channels.