When you have registered with Valued Opinions, you have the opportunity to be invited to surveys. To maximize your chances of receiving surveys relevant to you, there are questionnaires in your profile, which are not rewarded, but which help us send you the right kind of surveys for you.

There may be a delay of up to a few days while our servers process your profile questionnaires. This process allows us to start sending you right surveys. These surveys will be sent to you via an email invitation, with a link within it. By clicking that link, you will be taken to the survey, where you can fill in your responses. These surveys are usually paid between $2 and $5, although sometimes we will send you short surveys which help us to get to know you better, and are, as such, unpaid. However, they allow us to keep updating your profile so that we can keep sending you relevant surveys.

We’ll send you invites to paid surveys which you qualify for and we’ll also list the same surveys on your member account page. You can find a record of your rewards earned from completing paid surveys in your member account page too. Once you have $20 of credit, you can claim a reward voucher, from one of our partners, to use with them. We do not send cash or checks, or deposit money via PayPal.

Market researchers are interested in your opinions. We help them by providing them with your views on issues related to their clients' needs. For this reason we charge researchers for collecting opinions of the people who are likely to be customers of their products and services. Our members' views and opinions are obviously very important in this process and since market researchers are willing to pay for this information we pass some of that payment directly on to you!

Research Now Ltd is a leading online fieldwork and panel specialist who owns the Valued Opinions brand. Research Now works with reputable research agencies and manufacturers to assist in their understanding of customers by gaining the views of real people like you. For further information about Research Now, please refer to our corporate information section.

If you have enquiries about any aspect of our service or if you would like to make any suggestions to improve our service, please contact our Member Service Team.

Thank you for your interest in Valued Opinions. In order to become a member of our panel, you need to register on the Valued Opinions website. Once registered, you will receive an activation email. You will have to click on the link to confirm your registration and activate your account.

Unfortunately you are not allowed to join our service if you are under 14 years of age. The age restriction for Valued Opinions follows strict regulations and we are unable to stray from this rule.

Yes, this Valued Opinions panel is only available to residents of Australia. If you are outside Australia there are other panels made for you!
If you live in the US, please join www.valuedopinions.com;
if you live in Ireland, please join www.irishopinions.com;
if you live in UK, please join www.valuedopinions.co,uk;
and if you live in New Zealand, please join www.valuedopinions.co.nz.

Sometimes we will contact you to ask more information to see if you fit the bill for a particular research project. These 'Hot Topics' usually only take a matter of seconds to complete. For example, we may ask if you have a DVD player, if we are looking for owners' views on certain types of DVD players.
We don't credit your Valued Opinions account for doing these quick questions as we don't get paid ourselves for them, however depending upon the client's criteria, you may be pre-selected for a fully paid survey soon afterwards.

Yes we will! We base our business on two valuable concepts, trust  and quality. We will never contact you for marketing purposes, only for market research purposes. All information passed on to associated marketing research agencies is anonymous. You can trust us to keep your personal details safe and free from any external parties. The information you provide us will be strictly used by Valued Opinions for research purposes only. Please see our Privacy Policy, which explains how we process your personal data as defined by the Data Protection Act 1998.

No. We do not allow people to create more than one account with us. We are interested in the opinions of individuals and we cannot have people filling in the same survey for us more than once. We regard the creation of more than one account as fraudulent behaviour and it will result in the termination of your membership. If you think that you may have created multiple accounts by mistake, please contact our member services department.

The relationship between Research Now Ltd, the company that owns Valued Opinions and this website and the members of the Valued Opinions Panel is detailed in this website's Terms and Conditions. The answers to the questions set out below do not form part of the contract between Research Now and the members of the Valued Opinions Panel.

If you have received a letter and cheque from a company claiming to be Research Now Ltd the cheque is not real.

It is a pretence to get you to send these scam artists your own money through Western Union or Money Gram. Often these letters claim that you can earn money by being a mystery shopper. Your assignment is to report your customer experience when utilizing wire transfer services.

The money you will be wiring is your own, as the bogus cheque they sent you is not real. You may in fact incur additional fees from your bank, along with losing the money you have wired.

These scammers are not member of Research Now Ltd, have no connection to our organization or to any of our members, and have nothing to do with legitimate, professional survey research. Contact your local inspector to report this mail fraud.

Please check the following settings on your computer:

• Ensure that cookies are enabled

• Ensure that ISP settings are not blocking access to our website  

• Remove Adware and/or Spyware from your system

• Ensure that your browser does not block access to our website

• Ensure that your anti-virus settings accept our website

• Ensure that your firewall settings accept our website

• Ensure that you add the Valued Opinions web site www.valuedopinions.com.au as a Trusted Site on your browser by selecting Tools\Internet Options\Security\Trusted Sites, from your toolbar menu
  
  

If you still have problems please type manually www.valuedopinions.com.au in your browser rather than following the link after doing a survey.

Please note that passwords are case sensitive and check that your Caps Lock is switched off.

Please go to the Sign in page at www.valuedopinions.com.au (top right corner). Please click on the 'Forgotten Password' link and you will be prompted to enter your Email address. Your password will be sent directly to your Inbox.

If you wish to make any changes to your account, please sign into your account at www.valuedopinions.com.au  and go to ‘Personal Profile’ where you should be able to make the necessary changes yourself.

If you wish to change your email address, please remember that it is also your username and make sure you use the new email address to log into your account after making the changes.

We contact you as set out in our Privacy Policy. Primarily we will contact you by email, however on occasion we may contact you by SMS, by calling you or by sending a postal questionnaire to your registered address.

You will always be able to clearly identify any communication from us - emails and letters will be very clearly from Valued Opinions, text messages will always say 'VOP Research', and in any phone call we will clearly tell you that it is someone calling on behalf of Valued Opinions.

All our surveys are for genuine research purposes and your answers will never be used to try to sell you something at a later date.

We try to ask such questions as gender, age, location etc at the start of each survey because we look for different types of people to answer surveys.You may not qualify for a survey for many different reasons (demographic criteria and/or consumer habits). We make sure that we place questions that could disqualify our panellists from the survey at the beginning.

Once you have become a member of Valued Opinions, you will be immediately eligible for invitations to take part in research. Please see our  Terms and Conditions which set out the obligations of Research Now in respect to invitations to take part in research.

However, in general terms, when a survey comes up where a client needs the views of someone who, for example, lives where you do, then you will be put forward for invitation. It is then down to a little bit of luck as to whether you are one of the few hundred people who are asked to take part.

Your chance to be invited to a survey really depends on a number of factors, such as the number and types of surveys we are conducting at any one time and your background information.

We will always email you if there is a new survey or Hot topic to take. Please add our email address Alex@valuedopinions.com.au to your safe list so our invites will not be directed to your junk folder.

Surveys will vary in length, but will typically take less than 15 or 20 minutes to complete. Each e-mailed invitation to participate in a survey will tell you how long it should take, and the survey deadline to respond.

Please note that not all internet providers allow users to click on links within their email. If you are unable to gain access to our survey please try the following:

• Copy and paste the link from your email into the browser address box and press enter. This will take you directly to the correct page.
• Ensure you copy the entire web address into the browser as sometimes the link can spread over two lines.
• Make sure when you copy the link it does not contain any line breaks as this will also stop the link from working.

Unfortunately, once you submit an answer on a survey, you are not allowed to change your answer. We do this to protect the survey data.
We realize there are times when a panellist makes an honest mistake and clicks on the wrong button but unfortunately we cannot go back and change our data.

The majority of our surveys are open for a few days.  However, some surveys are more popular than others and close quickly.

We always try to limit the number of panellists we invite so that the panellists we do invite have a fair chance of answering the survey.  We cannot always predict how popular a survey may be, and sometimes surveys unexpectedly close quickly.

Unfortunately we can only distribute the links to the surveys once.

Hot Topics are unpaid short questionnaires consisting of only a few questions. We use these short questions to get to know you better and to provide you with surveys that are relevant to you. However, participating in these short questionnaires can dramatically increase your chances to be selected for future surveys.

When you have successfully completed a survey, the reward is held in pending status until the full study has drawn to a close and the data has been processed. Please note that, depending on the size and complexity of the survey, it can take up to 28 days for a survey to be rewarded.

In general you will be rewarded by a credit to your Valued Opinions account.
The rewards work like this:

• At the beginning of every survey we ask certain questions to validate your eligibility to carry on the survey. Once selected to progress, simply complete any research - other than a Hot Topics questionnaire - and we will reward you with an amount, clearly stated up-front. We will endeavour to credit this amount to your Valued Opinions account within 28 days.

• We do not offer rewards for 'Hot Topic' questions.

If we identify that a respondent is not honest in his/her approach to research, for example by providing meaningless answers or trying to do multiple completions of the same survey, we can not reward this respondent. However, withholding a reward from someone occurs very rarely and is only used as a means to stop the few dishonest people from spoiling the opportunity for everyone else.

When you have successfully completed a survey, the reward is held in pending status until the entire study has drawn to a close and the data has been processed. Please keep in mind that studies can take up to a month to finish, depending on the size and complexity of the study. We endeavour to credit your Valued Opinions account within 28 days of successfully completing a survey.

Some surveys may be hosted by our affiliates, and may not show up in your pending credits.
Please rest assured that if you have completed the survey successfully, we will endeavour to add the reward to your balance within 28 days of the survey closing.

When your account reaches $20 we will send your voucher to the address that you have registered with us in accordance with the Terms and Conditions. If you unsubscribe from the service before you have accumulated a $20 balance or if for reasons beyond our control we are required to suspend the service before this, we will not be able to pay the reward.

We reserve the right to offer a substitute reward of equivalent value to the payment method you have chosen. This may occur if, for some unforeseen reason, we are unable to obtain your first choice of reward, e.g. the company issuing vouchers to us ceases to offer vouchers.

We reserve the right to change the value of rewards paid for research that you undertake, although it is not our intention to do this.

Please note that it is your responsibility to pay any personal taxation liability that may arise as a result of us paying you your reward.

Yes. You can accrue as much credit as you wish until you decide to claim your rewards.

You can view your account balance anytime by signing into your account and checking the 'Rewards Statement' page.

The reward history page on your Valued Opinions account only shows rewards for regular surveys. Since you do not earn reward for taking pre-screeners, surveys about you and hot topics, they are not listed on your Valued Opinions Rewards Statement page.

To redeem your rewards, you need to sign in to your Valued Opinions account. Under 'Claim rewards' page, please select the rewards you wish to redeem. To be able to claim a reward you will need to have a balance of $20 or more in your valued Opinions account.

If you ordered a paper voucher, please allow up to  28 days for delivery.

If you ordered a digital voucher, you should have received a confirmation email with the voucher code via email. The code of your voucher can also be found in the 'Rewards Statement' section in your account.

You will also be automatically entered in the Prize Draw when you register with Valued Opinions to win a $500 JB Hi-fi gift card.

The prize draws is held quarterly: in February, May, August and November.

No. If you wish to unsubscribe, you will find an unsubscribe button on every survey you receive. Alternatively, you can unsubscribe anytime by going to the Unsubscribe section on your member page or by contacting us.

Unfortunately you cannot claim this amount until your credit has reached the required amount to order a voucher.
Should you wish to re-subscribe, this amount will be restored to your account.

Yes. Should you wish to reactivate your account at any point in time, please feel free to contact us and choose 'Registration' as subject, and we will be more than happy to reactivate your account for you.